If your school or district purchases an Enterprise subscription after you've signed up for Plus, you are eligible for a prorated refund covering the unused portion of your individual subscription.
Key points:
Eligibility is limited to Plus users who purchased before their school or district purchased Enterprise.
The refund is calculated from the date you reach out through the end of your current billing period.
Refunds are issued immediately to the original payment method once confirmed, and typically appear within 5–10 business days.
To request a refund or get help, contact [email protected].
For the full policy, visit our FAQ page.