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What Is the Typical Response Time for Support?

How quickly you can expect to hear back from MagicSchool support and your Customer Success Manager.

💬 Platform Support

For general support questions, the typical response time is within the same business day. To reach support:

  1. Select "Support" located in the bottom left side panel.

  2. Click "Ask a question" in the Messages panel.

You can also reach us directly at [email protected].

🤝 Customer Success Manager

For district and site leaders contacting their dedicated Customer Success Manager directly, the typical response time is within 24–48 hours.

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